Customer Comments:

Click here to send Gadget Tom your comment!

Thank you for your speedy delivery on my Digitrax starter set. I read comments about how fast you were, but somewhat skeptical I had my doubts. However, you offered what I wanted and at a price that was great, so I placed my order. Lo and behold in a matter of just a few days, my order arrived! I'm a believer and will be ordering more as my layout progresses.

                                                                                                                        Nelson - Raleigh, NC
 

I'm really impressed with how soon I received my order. Another order from a store in Illinois took over a week.
Thank you,                                                                                                               Steve, Ohio

I all ready got it WOW!!!! you guys are the best!!!!

                                                                                                                                    Kevin

Wow!  Your service is incredible!  I ordered my Digitrax system on Nov. 30th and it arrived on Dec. 2nd.  I'm not even sure how that is possible.  I installed it and it works beautifully.  This is the best purchase experience of my life. 

Thanks, Cary  Virginia

Dear Tom,

I recently received and installed your GadgetCam on a layout I'm doing for the Las Cruces Railroad Museum in New Mexico.  I can't tell you how well it is working.  The life of the battery is adequate for the time we will be running the cam (Typically 10 minutes per demonstration a few times a day), and expect it will last about two weeks.  We did however decide that it was too much to have the museum docents remove the boxcar and disconnect and reconnect the battery between each demonstration, so we installed a small toggle switch from Radio Shack on the bottom of the car. They can now turn the cam off and on without removing the box, and you cant see the switch while the car is running.  If you would like a "testimonial" from me I would be more than happy to provide it.  Thanks for providing such a great product at an affordable price.

                                                                                                        Dave - New Mexico
 

I have placed several orders with Gadget Tom and will place several more. He has the fastest delivery on the web. He is very helpful and will answer all emails to help you out with your questions, whether you buy or not. He is the tops!

                                                                                               Roger - King,  NC
 

"I just want to say, what great service! I placed my order Monday. Your terms say orders are shipped within 48 hours. Well, it's only Wednesday and I already received it - and I am on the East Coast! I know where I'm going to place my next DCC order. "

                                                                                                                    Randy - East Coast

"HI TOM,

TODAY I RECEIVED MY GADGETCAM AND IT WORKS GREAT.  I FOUND OUT THAT IT WORKS GREAT WITH O GAUGE AS WELL.  ALL YOU HAVE TO DO IS REMOVE THE TRUCKS AND LASH IT DOWN TO A FLAT CAR OR A GONDOLA TO MAKE IT LOOK LIKE A FREIGHT CONTAINER AND YOU'RE READY TO GO. THE RESOLUTION IS GREAT EVEN IN LOW LIGHT. THANKS FOR A GREAT PRODUCT. "

                                                                                                    BILL FROM OHIO
 

"Dear Tom,

I have just received the GadgetCAM from you and would like to express how delighted I am with it.  It works very well, it is reasonably priced and I have gotten over four hours of continuous use with a Duracell battery. I am enjoying such a great new perspective of my HO train layout that I
have to compliment you on this product and highly recommend it to anyone that
would like to view their layout in a scale perspective from the train.

Yours in model railroading,"                                                                  Ron - Hayden,Colorado
 

"Tom,

Thanks for taking your precious time to explain to me the capabilities of the various Digitrax systems.  Unlike many Vendors, you did not urge me to buy it all at once and spend a fortune on components that I really did not need.  Instead, you advised me to choose the system and components that I needed today and add components as I found a need or desire for them on my layout.  Besides, you pointed out that Digitrax is easy to expand and that it is better to learn the capabilities of each component and how to use them before adding more.

Tom, you have proven to me that you obviously have integrity and a good heart ... you care more about helping your customer than the almighty $$$ ! I respect you a great deal and wish you the best in the future and it was a pleasure to deal with a kind. honest, knowledgeable person.

I will buy again soon !"

                                                                                                                         William  
 

"Great service, follow up and communication. Very helpful in selecting what I needed, and orders were delivered very fast. You have made a customer for ever. Service and product knowledge are just as important as good prices and you display both. Thanks again. "
 

                                                                                                                    Harvey - Las Vegas, NV.

"Gadget Tom,

I had been on your site a few times just looking.  I guess I finally decided
to "take the plunge" and buy something.  I am a Digitrax Super EBII owner
(upgraded from a Genesis).  Glad to do business and it was EASY!  This was
my first time to do this kind of thing on the Internet and used PayPal.
Before, I always used personal checks and money orders.  It surely is nice
not to have to wait until everything gets there and clears.  It has indeed
been a pleasure and, like I said, easy.  It WON'T be my last time!" 

...."Gadget Tom,

Man, that's service.  I ordered these decoders late Thursday night (11/13)
and here it is Monday (11/17) and they arrived in today's mail.  Thanks for
a great job!"
 

                                                                                            Thanks so much.   Doug
 

"I just wanted to say thanks for such excellent service.  The Super Chief
arrived today (only 2 days after it was shipped!) and works perfectly.  It
solved all the problems I had been having ...

When I order something online, the 3 things that concern me most are price,
shipping and communication, and you've rated 10+ on both orders I've placed.

Expect another order for a bunch of decoders ...."

                                                                                                     Thanks,   John

"Received the Digitrax today and while I haven't had a chance to hook everything up,  I appreciate the quick service, great price, and follow up e-mail.  I still need 2 decoders for my Kato e8/9 so I guess if you have a good price, I'll buy them from you tonight!

Thanks again from a very satisfied customer (never thought I'd ever type those words)."

                                                                                                   Mike - Houston TX

"A real human being who treats you the same. He has the best price on digital anywhere. ( I know because I search everywhere). Ships your product out fast. He knows his DCC. If you have had the opportunity to meet him at the shows, you already know what  nice people he and his family are. He takes the time to answer all questions and has fantastic display with lots of product on hand. Keep up the good work Tom I'll be placing another order soon."    

                                                                                                                                      Bob - Vallejo,  CA

"Gadget Tom,

I am very impressed with my first order from your company.  I plan on making you my first choice for ordering DCC and other equipment in the future.  Here are some of the reasons:

#1.  You display the stock of what is available unlike other websites which let you order and then email you days later to let you know the equipment is not in stock.

#2.  You had many Digitrax items which were out of stock at other websites (I only know because I have had then on backorder for weeks).

#3.  I placed my order on Saturday and it arrived Monday (I still find this amazing.. That's one cheer from priority mail and Saturday pickup, and companies such as your which actually ship on Weekends).

#4. Overall you delivered exactly what I expected even before I expected it.

Thanks!!
                                                                                                                   Justin - Newbury Park ,CA

P.S.  Please feel free to use this email.. If only all other websites had the same service."

"Tom,
I wanted to thank you personally for you patience and guidance in helping me to select the best DCC system for my needs. You started by replying to my email with a detailed account of what several of the systems you sell are capable of.  As I still needed more help I called you and you returned my telephone call even though I am on the other side of the country from you; and we spoke at some length about DCC and you were kind enough to explain in detail some of the options available to me. You went so far as to return another call that same night to verify that the equipment I ordered would do what I needed after I explained I had 2 reversing loops in my proposed layout. I can't thank you enough for you help, but as a result of you professionalism, honesty and expertise, I will be purchasing the bulk of my HO items from you. I would and will, highly recommend you to anyone I know who needs help in the model Rail Road Hobby.

Thank you"

                                        John - Pittsburgh, PA

"To all who may deal with Tom, if you have ever wanted to be treated right, this is the guy, he will spend all the time it takes to answer your questions, and in my case he took a sale out of his pocket and found an item for me elsewhere to help me get going. THANKS TOM WISH MORE PEOPLE WERE LIKE YOU"

Bill - CA

"Very impressed with the customer support.       Thank you."

Ed - Andover, MA

"Excellent! I have to have it. (TrainCAM) I was thinking about trying to make my own, but you have done an awesome job and at a more than reasonable price. Let me know how much and when you want payment. I sure am glad I found your site. My son and I are new to the hobby and building our first layout (other than out of box experiences). We are building DCC and I was looking at sound options when I found your site. I will be a regular customer."

 Rick- Leesburg, VA.

"I have found that for the best prices and the most professional service, Tom has proven to be genuinely interested in maintaining high customer satisfaction and is friendly to deal with. He will insure that you've got the greatest deal and he'll get it to you right away. I am gradually equipping my fleet little by little with Tom each month."

Steve - California

"I ordered from Tom's and the service was great.  The item arrived quickly and well packed.  It was also the best price on the internet!"

Thanks -  Paul From Ohio

"Tom, I received the F3 units in great shape and they run very well with my other units. I just wanted to let you know I appreciate the super correspondence and service and if I need other items, I wouldn't hesitate to get in touch."

Thanks so much, Ron from Iowa